Support

Answers to common questions about OLG Land — and a direct line to us if you need more help.

FAQ

Frequently asked questions

Where is my data stored?

Only on your iPhone. OLG Land has no account and no server, so your plots, leases, payments, transactions, events, plans, calculations and plot photos never leave your device through the app. We cannot see your data — which also means we cannot recover it for you.

See the Privacy Policy for details.

How do I back up and restore my data?
  1. Use the backup option in the app to export your data to a single backup file.
  2. Save the file somewhere safe — for example in the Files app, on a computer or on a cloud drive you trust.
  3. To restore, open the restore option in the app and choose the backup file.

Make a fresh backup regularly, and always before changing or resetting your iPhone.

Note: backup files are not encrypted. Anyone with the file can read your records, so store it carefully and share it only with people you trust.

Why am I not getting reminders?

Reminders are local notifications scheduled on your iPhone. They only work if you allowed notifications for OLG Land. Check:

  • iOS Settings → Notifications → OLG Land → Allow Notifications is on.
  • Focus or Do Not Disturb is not silencing the app.
  • The event has a reminder set, with a date and time in the future.

For your privacy, reminder texts never include amounts.

How accurate are the calculators?

The land calculators (such as area and rent) give quick estimates based on the values you enter. Results depend on the accuracy of your inputs and on rounding. They are for convenience only and are not legal, financial, tax or surveying advice. For official figures, rely on your documents and a qualified professional.

How do I delete my data?

You can delete individual records in the app at any time. To remove everything, delete the OLG Land app from your iPhone — iOS removes the app's data from the device.

Remember that copies may still exist in backup files you exported, and in your iPhone's own device backups if you use them. Delete those separately if you no longer need them.

Does OLG Land cost anything?

No. OLG Land is free, with no in-app purchases, no subscriptions and no ads.

Which languages does the app support?

English (Canada), Spanish, French (Canada) and Dutch.

Is OLG Land connected to OLG (Ontario Lottery and Gaming) or a land registry?

No. OLG Land is an independent app. It isn't affiliated with, endorsed by or connected to Ontario Lottery and Gaming Corporation, any government land registry or any other organization.